Core Platform – Insights & Use Cases

We are not currently running active research proposals in the ServiceNow core platform, but we welcome contributions and insights from practitioners and clients who have worked with ServiceNow. Share your experiences, whether successes, lessons learned or challenges faced, to help shape future research in the core platform.

If you are a ServiceNow client managing the core platform and upgrades, this page will provide research-based use cases, lessons learned and practical fixes. Learn from real implementations covering platform health, governance, integrations and upgrades to avoid disruption and maximise long term value. Future research proposals will explore core platform challenges and opportunities, and your input will help strengthen these insights.

Insights That Help You Deliver

Independent insights, real-world case studies, and lessons from ServiceNow implementations. Practical, research-backed content to help you build readiness, align stakeholders, and drive adoption.

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