HRSD - Insights & Use Cases

We are not currently running active research proposals in HR Service Delivery, but we welcome contributions and insights from practitioners and clients who have worked with ServiceNow. Share your experiences, whether successes, lessons learned or challenges faced, to help shape future research in HRSD.

If you are a ServiceNow client aiming to deliver better employee services through HR Service Delivery, this page will provide research-based use cases, lessons learned and practical fixes. Learn from real implementations of Case Management, Employee Centre Pro and lifecycle event automation to improve employee experience and reduce inefficiencies. Future research proposals will explore HRSD challenges and opportunities, and your input will help strengthen these insights.

Insights That Help You Deliver

Independent insights, real-world case studies, and lessons from ServiceNow implementations. Practical, research-backed content to help you build readiness, align stakeholders, and drive adoption.

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