ITAM - Insights & Use Cases

If you are a ServiceNow client looking to get IT Asset Management right, the articles below share research-based use cases, lessons learned, and practical fixes. Learn from real implementations of both hardware and software ITAM to avoid common mistakes, close visibility gaps, and reduce wasted spend. You will also find research proposals exploring ITAM challenges and opportunities, and we welcome input from practitioners and clients who can share their experiences to strengthen these insights further.

Insights That Help You Deliver

Independent insights, real-world case studies, and lessons from ServiceNow implementations. Practical, research-backed content to help you build readiness, align stakeholders, and drive adoption.

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