ITOM - Use Cases & Insights

If you are a ServiceNow client looking to strengthen IT Operations Management, the articles below share research-based use cases, lessons learned, and practical fixes. Learn from real implementations of ServiceNow Discovery, Service Mapping, Event Management, and CMDB to avoid common pitfalls, improve visibility, and reduce operational risk. You will also find research proposals exploring ITOM challenges and opportunities, and we welcome input from practitioners and clients who can share their experiences to strengthen these insights further.

Insights That Help You Deliver

Independent insights, real-world case studies, and lessons from ServiceNow implementations. Practical, research-backed content to help you build readiness, align stakeholders, and drive adoption.

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